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Name: Dealing with Difficult People & Negativity
Date: October 31, 2018
Time: 9:30 AM - 4:30 PM GMT
Event Description:

Overview of course

Our Dealing with Difficult People and Negativity course is designed for people who encounter challenging individuals; you know them: the Aggressor, the Whiner, the Over - agreeable, the Silent Pouter, the Negativist and the Know-it-All. Although their numbers are small their impact can be significant. They can frustrate individuals and teams, creating absenteeism, significant loss in productivity and lost clients.

How can you cope effectively with each one? In this workshop you will learn how to recognise each behaviour, why these styles persist in their incompatible ways and how to cope effectively with them. Delegates will complete their own Personal Profile and learn how to use their own personality style effectively with difficult people.

Our workshop sizes are kept to a maximum of 12 delegates to ensure our experienced trainers have time to help individuals understand any complex points.

Who is it for?

This course is ideal for anyone who has to interact with difficult people who can cause a disruption to the harmony of the workplace – whether these people be colleagues, supervisors, members of your team or customers.

What will you learn?

On this course we will introduce you to the four main behavioural and communication styles. You will learn how to communicate with people effectively and tailor your response to their style so your message gets across. We will show you how you can change a negative attitude into a constructive one. The skills you will learn on this course will be of benefit to you in all interactions and will help you foster an environment of communication and understanding.

Course Content

  • Words and phrases you can rely on
  • Identify the four major behavioural and communication styles
  • Identify and manage more effectively seven ‘difficult people’ styles
  • Transform negative attitudes into positive ones.
  • Deal with and change negativity at work and home
  • Foster communication and teamwork
  • Identify triggers and create coping strategies
  • Become your own positive influence
  • All delegates receive a personal profile

Who is the trainer?

Helen Gilzean - Head of People Development

This workshop can be booked as:

  • a one-off course, please click the link under 'Website' to get started
  • a credit from a Learning Passport, saving you 17% off the full price, please call us to discuss
  • as part of our ILM recognised CPD Essentials Programme, please call us to discuss
  • an In-Company training course just for your team, please call us to discuss

Other courses available at this venue include Time ManagementDealing with Difficult People and Negativity The Essentials of People ManagementAssertiveness, Self Confidence and Communication

Please call us on 01392 409 198 or email if you have any questions.


Yeovil Innovation Centre, Barracks Close, Copse Road, Yeovil BA22 8RN

Date/Time Information:
31st October 2018, 09:30am - 4:30pm
Contact Information:
For further information, please call us on 01392 409 198.
£199 + VAT (SPECIAL RATE for other Chamber members: £149 + VAT - please call to book)

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