It's all about the Customers experience, right?
Customers expectation has been driven forward for the last number of years by companies who have managed to adapt their business to always put the customer first. Price isn't always the driving factor, in fact, it's less so now than it was just 1 year ago.
How much would your company benefit if you could increase customer retention, handle new enquiries more efficiently and gain referrals?
Then you need to know ''How it feels for your customer to trade with your business?''
Do you know and if so how do you measure it?
Are you reviewing it when things change?
Is your team involved in this?
Do they carry the flag for your business at all times?
Customer is king so ultimately the above will determine your Sales and Profit so the BIG Question is:
How many of your customers would recommend YOUR business?
If you would like to know, then get in touch with insight6.