We work with organisations of all sizes to help them grow, to reach the next level and sustain performance for the long term. We help them do this by focussing on the customer, placing them at the centre of the business and aligning strategy and supporting business systems and processes to help meet the customer expectations.
We are experts in customer-led growth and transformation. We don’t just put the customer first, we ensure the whole organisation is aligned to meet customer expectations. We have been invited to work alongside our clients customers and people for more than 15 years and in that time helped organisations such as the NHS, London Underground, Royal Mail, Serco, Abellio any many SME's.
We know what is it like to walk in our client’s shoes, with more than 30 years front line management experience. We use this experience to develop clear and simple strategies and then roll up our sleeves to implement change alongside you. We build your capability not ours to ensure you can sustain the growth long after we have gone.
One size does not fit all and we react to the specific circumstances that our clients find themselves in, although we have developed our own unique approach for managing and transforming service organisations which we call the 4Es- Engage / Energise / Embed / Evaluate.
We welcome informal discussions if you have any questions about how we might be able to help your business and we look forward to working with you - Journey4